The Joint Commission’s SAFER matrix – that colorful grid displaying survey findings – we’ve all become accustomed to it. But how does it impact the survey process? And how is the scoring shaking out for psychiatric hospitals and behavioral...
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At the Consultants Forum meeting in Chicago, Joint Commission COO Mark Pelletier announced an interesting new approach TJC and CMS are piloting. It’s a concurrent validation survey process. This means CMS surveyors conduct their CMS validation survey at the same time...
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The Joint Commission has changed its process for complaint reporting. Effective September 1, a Joint Commission employee will no longer answer the complaint line at TJC’s Office of Quality and Patient Safety. Instead, there will be an automated message. Over the...
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You just received the TJC survey report for your hospital. You have two Condition-Level Deficiencies, and you’re getting a follow-up survey in 45 days. Of course, you’ll develop your Joing Commission corrective action plans and implement the needed fixes. But your...
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Did you know Dr. Mark Chassin, President and CEO of The Joint Commission, recently sent a letter to CEOs of accredited organizations about four areas surveyors will closely scrutinize during Joint Commission surveys? The June 19 letter identifies “four high-risk areas...
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