Posts: CIHQ

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grievances as early warning signs

Grievances as Early Warning Signs: What Surveyors—and Healthcare Leaders—Want Organizations to Recognize

Every patient complaint tells a story. Sometimes it’s about poor communication. Sometimes it’s a delay in care, confusion about treatment, or concerns over safety. While an individual grievance may seem isolated, a pattern of grievances often reveals...

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accrediting organizations

CMS Strengthens Oversight of Accrediting Organizations: What It Means for Your Accreditation Strategy

The Centers for Medicare & Medicaid Services (CMS) recently finalized new requirements that significantly change how Accrediting Organizations (AOs) and their affiliated consulting entities interact with healthcare providers and suppliers seeking accreditation....

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